Refund policy

To be eligible for a return, your item must be:

• In the same condition that you received it

• Unworn or unused

• With tags attached

• In its original packaging

• Accompanied by a receipt or proof of purchase

To start a return, please contact us at pawspose@outlook.com. Returns must be approved before being sent back. Items returned without prior approval will not be accepted.

Once your return is approved, we’ll provide instructions on how and where to send your package.

Please inspect your order upon delivery and contact us immediately if:

• The item is defective

• The item is damaged

• You received the wrong item

We’ll evaluate the issue and work to make it right. 

Items Certain items cannot be returned, including:

• Custom or personalized products

• Sale items

• Gift cards

Please contact us if you have questions about whether your item qualifies for a return.

The fastest way to ensure you get what you want is to return the item you have (once approved) and place a new order for the replacement item.

We will notify you once we’ve received and inspected your return and let you know whether your refund is approved. If approved:

• Refunds are issued to the original payment method

• Processing may take up to 10 business days

• Your bank or credit card provider may take additional time to post the refund

If more than 15 business days have passed since approval, please contact us at pawspose@outlook.com.

Shipping Location At this time, Pawspose Supply ships within the United States only. International shipping may be offered in the future, and this policy will be updated accordingly.